Shipping policy

At Elenora, we strive to provide a seamless and reliable shipping experience for our customers. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Order Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation.

  • Custom or made-to-order items may take additional processing time, which will be communicated to you at the time of purchase.

2. Shipping Duration

  • Domestic Shipping (India): Orders are typically delivered within 3-7 business days, depending on the destination.

  • International Shipping: Delivery times vary by location and can take 7-15 business days.

3. Shipping Charges

  • Free shipping is available for prepaid domestic orders.

  • Cash on Delivery (COD) may include an additional charge, which will be displayed at checkout.

  • International shipping rates vary based on location and order weight and will be calculated at checkout.

4. Tracking Your Order

  • Once your order has been dispatched, you will receive an email or SMS with a tracking number and link to monitor your shipment’s progress.

  • If you do not receive a tracking update, please contact us at myinfo.elenora@gmail.com or call us at 9236226839.

5. Address & Delivery Guidelines

  • Please ensure that your shipping address and contact details are accurate to avoid delays or undelivered shipments.

  • In case of an incorrect or incomplete address, additional charges may apply for re-shipment.

  • If a delivery attempt is unsuccessful, our courier partner may reattempt delivery or return the package to us.

6. International Shipping Terms

  • Customers are responsible for any customs duties, taxes, or import fees applicable in their country.

  • Some countries may have specific regulations that impact the delivery timeline.

7. Delays & Unforeseen Circumstances

  • We are not responsible for shipping delays caused by unforeseen factors such as natural calamities, strikes, or courier service disruptions.

  • In case of a significant delay, our customer support team will keep you updated.

8. Contact Us

For any shipping-related queries, feel free to contact us at myinfo.elenora@gmail.com or call 9236226839. Our team is happy to assist you!

Elenora – Delivering Elegance with Care!